When you sign up and place an order for the Insomnia coaching services from Sleep8-PT,Lda. (“Sleep 8”, “we”, “us”) you are agreeing to the following Terms and Conditions (“Terms”). Please read them carefully.
Who we are
Sleep 8 is a trading name and a brand operated by Sleep 8-PT, Lda. , a company registered in Portugal with company no. 515 526 177 . Our head office is at Praça Silva Porto, no. 9 8000-174 FARO.
Sleep 8 reserves the right to change these Terms from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing Terms. You will be requested to read and accept these Terms every time you place an order and when you schedule your sessions with your sleep coach.
Please note that nothing contained in these Terms in any way affects your statutory rights.
How to contact us
We have tried to make these Terms easy to understand but we do understand that you may have questions about some sections when you read them. Our staff are here to help and will be more than happy to assist you with any query you may have.
Before you place an order, if you have any questions relating to these Terms please contact us by e-mail at firstname.lastname@example.org.
How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.
2. APPLICATION OF TERMS
2.1 These Terms apply to all your purchases of services from the Sleep 8 Insomnia coaching program services through our website at https://coaching.sleep8.uk/
2.2 The full price of services paid when signing up refers to the 6 weeks of sleep coaching for insomnia program and shall include VAT.
2.3 Each order or acceptance of a quotation for our services by you from Sleep 8 shall be deemed to be an offer to buy the services subject to these Terms.
2.4 No order placed by you shall be deemed to be accepted by us until a written acknowledgement of order (order confirmation) is issued by us. Please note when we use the words "writing" or "written" in these Terms, this includes emails.
2.5 We reserve the right to change these Terms from time to time. You are expected to check these Terms regularly and to take notice of any changes made, as they are binding on each sale of goods or services. Some of the provisions contained in these Terms may also be added to or superseded by provisions or notices published elsewhere on our website.
2.6 Nothing said by any of the Sleep 8’s team should be understood as an alteration of these Terms. Any changes to these Terms shall only be effective if accepted in writing by us.
3. SERVICE INFORMATION
3.1 The sleep coaching services, methods and techniques provided by Dra. Ana Brito, or any coach affiliated with Sleep.8, are in no way intended to be a substitute for professional medical or mental health advice, treatment, or diagnosis. It is imperative to always seek the advice of your own physician with any questions you may have.
The aim of the innovative online Cognitive Behavioural sleep coaching program is to focus on guiding you through the process of retraining your brain to sleep and to improve your sleep habits and behaviours around sleep.
3.2 If you are concerned about the effects of your sleep problems, if you are struggling to stay awake during the day or unintentionally fall asleep during the day, you are pregnant, having any underlying health condition, or are on medication, always consult your physician or other qualified health professional for advice.
3.3 Sleep.8 does not make any warranties either expressed or implied with regard to the coaching services they provide or their results. In no event will Dra. Ana Brito, or any coach affiliated with Sleep.8, be liable for any damages including but not limited to, direct, indirect, incidental and loss of income, or consequential damages or any personal injury resulting from the coaching services provided.
3.4 All services are subject to availability from our sleep coaches, and we may not be able to supply your request within the desired timeframe. Soon you join the program, we aim to provide the weekly sessions service as expected and the 6 weeks service is assured. You will be able to choose the coaching sessions dates and times directly.
We reserve the right to suspend the provision of services for new customers (eg. if availability of services becomes an issue). Our only liability to you for suspending the new users service will be to refund to you any amount paid to us in respect of the service and reschedule the new program start.
3.5 We may need to update service information on the website due to program changes/developments. We reserve the right to amend the specification of services with appropriate previous notice.
4.1 To place an order with us you must:
4.1.2 Be over the age of 20;
4.2 You must provide true, accurate, current and complete personal information when ordering and should not impersonate another person. You should not use any false name or any name that you are not authorised to use.
4.3 We take payment in full at the time you place your order. Taking payment does not mean that we have accepted your order and if we are unable to accept your order, we will refund your payment.
4.4 Once you order from us, you will receive an email confirming the details of your order, this is the order confirmation, being a legally binding contract between the parties.
4.7 It is your responsibility to check the order confirmation and notify us immediately by email (our contact details are provided above) of any errors. We will use our reasonable efforts to promptly respond by telephone or email to any queries that you raise.
5. PRICE AND PAYMENT
5.1 The price of the services (which includes VAT) shall be the price indicated on our order pages when you placed your order (coaching.sleep8.uk). We take reasonable care to ensure that the price of the services advised to you is correct. VAT shall be charged at the applicable rate.
5.2 The price of the services is the price in place at the date and time of your order. The price may increase or decrease at a later date but this will not affect your order. At the time of order, your payment will secure the current price of the services requested.
5.3 We accept payment through the methods set out in our order process and, by defaults in Euros (EUR). Please be aware that you Bank might charge you an extra fee or commissions if your Bank operates in Pounds Sterling (GBP).
5.4 Any prices shown in our website or a printed material (except for errors/emissions) are correct at time of advertisement but are subject to change without any prior notice.
5.5 We may offer promotional discount codes from time to time which you can use for your order. We retain the right to withdraw or cancel a discount or promotion at any time.
5.6 Sleep.8 Coaching also offers payment in 3 instalments, which must occur at the following times:
- 1st instalment – at the time of subscribing to the program
- 2nd instalment – in the 3rd week of the program
- 3rd instalment – in the 6th week of the program
5.7 By choosing this payment method, you agree that you will only be able to complete the program after paying the 3 instalments.
6. CANCELLATIONS, GUARANTEE AND REFUNDS
6.1 For online purchases from our website, if you are unhappy with your service purchase you can cancel your order by notifying us in writing at anytime from placing the order up to the expiry of 14 days starting the day after the date the service is purchased. We will provide a full refund for the purchase price of the services.
6.2 Any refunds are processed using the method you used for payment within 14 days of your cancellation or request for refund.
6.2 We reserve the right to cancel a service order and terminate our contract with you if:
6.2.1 we do not have the availability to fulfil and execute the service,
6.2.2 your payment was not authorised
6.2.3 you have not complied with these Terms, or
6.2.4 there is some other reason which imply the need to cancel the order.
7. LIMITATION OF LIABILITY
7.1 The services provided are not intended to be a substitute for professional medical or mental health advice. The services are provided as a complement to any other care you might require or are receiving.
Sleep.8 does not make any warranties either expressed or implied with regard to the coaching services they provide or their results. In no event will Dra. Ana Brito, or any coach affiliated with Sleep.8, be liable for any damages pursuant point 3.3. above.
7.2 We have taken measures to prevent e-commerce fraud to ensure any data collected from you is stored as safely as possible. However, we cannot be held liable in the unlikely event of a breach in our computer servers.
7.3 We will not be liable to you for any loss of content or material uploaded or transmitted through our website.
7.4 You accept that our total aggregate liability to you will not exceed the price paid and received by us for the services and any other charges relating solely to the services.
8. PERSONAL DATA
9. ENTIRE AGREEMENT
9.1 These Terms govern our relationship with you. You confirm that you agree to accept these Terms by signing up and purchasing the access to our services from us and the Terms constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between the parties, whether written or oral, relating to its subject matter.
10. GOVERNING LAW AND COURT
11. 1 These Terms shall be governed by and construed in accordance with the laws of Portugal and the Parties irrevocably agree that the courts of Portugal shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms.